Return & Refund Policy
If you are unhappy with your purchase, as long as you contact us within 30 days from the receipt of the item, we will process your return/exchange request. Any request after 30 days will not be honored. Please make sure to contact us by email ([email protected]) at first.
Return & Exchange Conditions
- Returned items must be in their original packaging.
- Unauthorized returns of goods won't be allowed.
- Items must be returned within 30 days after you receive them.
- Every item needs to be in its original packing, undamaged or unopened, with all tags, and in the same condition as when it was delivered to you. The receipt or other evidence of purchase is also required.
- Customers must utilize a delivery method that provides tracking information when returning or exchanging merchandise.
Non-returnable items:
- Damage/Lost caused by customers is non-refundable.
- On sale items are non-refundable.
Exchanges
Orders cannot be swapped online at this time. Returning the original product for a refund requires you to buy the replacement item separately.
General Return Process
- Step 1: Get in touch with our customer support representatives at [email protected] to address any queries you may have and to clarify the purpose of your return.
- Step 2: Our customer service representative will provide you with return instructions and confirm the return address.
- Step 3: Return the items to the specified return address, making sure they are packed securely. Please make sure your belongings are securely wrapped and keep any necessary postage documentation.
Order Cancellations
- We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
- Please submit a help ticket from Contact Us if you decide to cancel the order.
Policies
- To guarantee that your delivery is safely returned to us, it is advised that you utilize a traceable delivery method for all returns. Packages that are returned to us may be lost or damaged, but we are not liable for it.
- All purchases may be returned within 30 days of the last box of your order being delivered, with the exception of final sale/clearance item(s), free gifts, swimwear, underwear, panties, and accessories. Note: After making the return request online, you must email us a picture demonstrating the issue or defect.
- Package returns must be approved. Any return request that is not approved by customer support will not be fulfilled. Note: The address on the package you received is NOT where the item(s) must be returned. That will have an impact on how your return is processed because it is not our return address.
Costs
- Your return fee will be subtracted from your refund for returns made internationally. Refunds for items returned via your preferred form of return will only be handled after they have reached our warehouse; in the event that your things are lost in transit, you will need to file a dispute with the carrier. If you place an order that exceeds the customs threshold, you can be subject to importation and custom tax fees.
Refunds
Once your return has been received and reviewed, we will send you an email notifying you that we have received your returned item. We will also notify you to approve or deny your refund.
If you are approved, your refund will be processed and a credit will be automatically applied to your Paypal payment method within a 2-3 day period.
If there is anything else that is unclear, please contact our customer service team for return instructions and return address.
Thank you again for your trust and support in us.
Sincerely,
| Email: | [email protected] |
| Company Name: | AILAMI LIMITED |
| Company Address: | Room 706, Hao King Commercial Center, 2-16 Fa Wan Street, Mongkok, Kowloon, Hong Kong(this is not a returning address) |
| Return Warehouse Address: | please contact our customer team for help |
